STORE POLICY

PAYMENT AND ORDER CANCELLATION

  1. A non-refundable 50% deposit of the quoted order total is required to schedule a project.  The balance is due immediately upon project completion, prior to delivery of the finished goods.  If the scope of the order changes after the deposit has been paid, then the balance due will be adjusted accordingly.  However, in the event that the scope of the project is reduced below the level of the original deposit, no refund will be made.

  2. Acceptance of a deposit ensures an agreed-upon project start date, subject to timely receipt of text and required materials from the client.

  3. If the client cancels an order after the initial deposit has been accepted, the deposit is non-refundable.  The client is also responsible for paying for any work already completed which exceeds the deposit amount.

  4. Dunwell Calligraphy has a minimum order fee of £50.  Work added to an order after completion will be considered a new job and is again subject to the minimum order.

PAPER AND MATERIALS

  1. A 20% client-provided materials allowance is required for calligraphy orders.  For example, for 100 finished envelopes, at least 120 blank envelopes must be provided.  The same applies to unconventional surfaces such as leaves, coasters, agate slices, etc.

  2. Dunwell Calligraphy can supply smooth-textured black, navy, and maroon tented place cards, as well as textured white tented place cards, as these are kept in stock for rush orders.  However, discount will not be given on the place card pricing if you choose to use your own blank place cards.  Dunwell Calligraphy does not supply other paper unless special sourcing coordination is negotiated. I am, however, happy to advise about suitable paper types at no extra charge.

  3. All paper/glassware/surfaces must be shipped at the client’s expense, with tracking, prior to the start date of the order.

  4. Paper type and colour must be established before an order is accepted.  Papers with porous, metallic, glossy or highly textured surfaces can be problematic for pointed pen calligraphy which is why pre-approval is required.  Changes in paper type or colour after a price is quoted may result in a change to the project cost.

  5. Use of metallic ink, more than one colour ink in a single design, or complex flourishing (embellishments added to words/letters) may incur an additional fee. 

 SUBMISSION OF TEXT AND ADDRESS LISTS

  1. Guest names and addresses must be submitted exactly as they should be produced in calligraphy.  This includes formal titles, capitalization, abbreviations, suffixes, and punctuation. For example, if you provide “Mr and Mrs”, I will write the titles without the period; for “Mr. and Mrs.”, I will write it with the period.

  2. Guest and address lists must be typed and numbered, and submitted in Word or another editable format.

  3. When submitting a Word document, please write addresses in a stacked format with line breaks, just as they should be on the envelopes, paying close attention to punctuation, etc. for example:

    Mr and Mrs Jack B. Nimble
    12 Quick Avenue
    London
    NW3 2AZ

  4. When submitting a spreadsheet, each line of the address must be in its own column.  Spreadsheets with extra columns of information that are not relevant to the job will not be accepted. A spreadsheet template can be provided upon request.

  5. Proofread and finalise all text and guest lists before submitting them.  Any changes or additions should be emailed immediately as a separate document.  If re-dos are required based on the new document, they will be charged as additional items.

  6. Any re-dos required because of typographical errors on the part of Dunwell Calligraphy will be done immediately at no charge and shipped at the studio’s expense. 

SCHEDULING, RUSH ORDERS, & SHIPPING

  1. Projects are scheduled to begin on specific dates.  The deposit books your project’s start date, and all text and paper must be received before that date.

  2. Allow at least 5-10 business days for envelope, place card, and escort card orders up to 150 pieces.  Turnaround time for larger orders or signage will be estimated on a case by case basis. 

  3. Clients are responsible for all shipping fees.  Completed orders will be shipped using a trackable service, and the shipping total will be added to the total invoice. 

  4. Rush orders incur an additional 50% charge.  Expedited shipping rates may also apply.

  5. Jobs done on-site are subject to additional charges, such as travel costs.

 For any additional questions or concerns not addressed here, please do not hesitate to contact me at gab@dunwellcalligraphy.com.